Support

Support & Complaints

When something goes wrong or a misunderstanding arises, we solve it quickly and fairly. FixMistr helps you with communication and reaching an agreement to see the project through to completion.

Result doesn't match agreement

Work wasn't completed as agreed

Damage or error occurred

Damage was caused during work

Partner didn't arrive / was significantly late

Craftsman didn't show up at the agreed time

Price changed without your approval

Price was increased without consent

Need invoice or confirmation

You require documents for the job

1

Write to us as soon as possible

Send a brief description + photos/video, ideally including what was agreed upon (messages, offer).

2

We'll get a statement from the partner and solution proposal

Typically: work completion, repair, discount, rescheduling.

3

We'll finalize the agreement in writing

So it's clear what will be done when and under what conditions.

Unfinished work

we arrange completion / repair

Quality doesn't match

we arrange correction or alternative

Damage

we resolve with partner and seek fair compensation

Price differs

we verify approval and correct the difference

What matters to us

Clear agreement on scope and price upfront

No price increases without your consent

Quick response and concrete next steps

Contact support

Include: name, address/Prague district, date, description, photos.

Work is performed by the selected partner. FixMistr helps with coordination and support in resolving issues.

Describe what you need. We'll handle the rest.

No calls. Send your request and photos, and we'll coordinate the right handyman and confirm everything with you.

Response within 24h

Quick response to your request

No obligation

The request is non-binding and free

Verified Craftsmen

Vetted partners with references